Skip to main content

Terms and Conditions and Policies

  • Terms and Conditions

    Please read these terms of use carefully before you start to use the website. By using our website, you indicate that you accept these terms of use and that you agree to abide by them. If you do not agree to these terms of use, please refrain from using our website.

    Purchase and Booking Terms

    If you make a booking or purchase a product or service from this website you will be required to agree to the relevant Purchase Terms or Booking Terms prior to checking out. 

    Reliance on information posted and disclaimer

    The materials contained on our website are provided for general information purposes only and do not claim to be or constitute legal or other professional advice and shall not be relied upon as such.

    We do not accept any responsibility for any loss which may arise from accessing or reliance on the information on this website and to the fullest extent permitted by English law, we exclude all liability for loss or damages direct or indirect arising from use of this website.

    Information about us is a website operated by the Education Data Hub service from Derbyshire County Council, County Hall, Matlock, Derbyshire, DE3 4AG.

    Accessing our website

    Access to our website is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our website without notice (see below). We will not be liable if for any reason our website is unavailable at any time or for any period.

    Intellectual property rights

    We are the owner or the licensee of all intellectual property rights in our website, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

    You may print off one copy, and may download extracts, of any page(s) from our website for your personal reference and you may draw the attention of others within your organisation to material posted on our website.

    You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

    Our status (and that of any identified contributors) as the authors of material on our website must always be acknowledged.

    You must not use any part of the materials on our website for commercial purposes without obtaining a licence to do so from us or our licensors.

    If you print off, copy or download any part of our website in breach of these terms of use, your right to use our website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

    Our website changes regularly

    We aim to update our website regularly and may change the content at any time. If the need arises, we may suspend access to our website, or close it indefinitely. Any of the material on our website may be out of date at any given time, and we are under no obligation to update such material.

    Our liability

    The material displayed on our website is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, and third parties connected to us hereby expressly exclude:

    All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.

    Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our website or in connection with the use, inability to use, or results of the use of our website, any websites linked to it and any materials posted on it, including, without limitation any liability for:

    • loss of income or revenue;
    • loss of business;
    • loss of profits or contracts;
    • loss of anticipated savings;
    • loss of data;
    • loss of goodwill;
    • wasted management or office time; and
    • for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable, provided that this condition shall not prevent claims for loss of or damage to your tangible property or any other claims for direct financial loss that are not excluded by any of the categories set out above, is excluded to the fullest extent permissible in law.

    This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.

    Information about you and your visits to our website

    We process information about you in accordance with our privacy policy. By using our website, you consent to such processing and you warrant that all data provided by you is accurate.

    Viruses, hacking and other offences

    You must not misuse our website by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our website, the server on which our website is stored or any server, computer or database connected to our website. You must not attack our website via a denial-of-service attack or a distributed denial-of service attack.

    By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our website will cease immediately.

    We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our website or to your downloading of any material posted on it, or on any website linked to it.

    Links from our website

    Where our website contains links to other websites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those websites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them. When accessing a website via our website we advise you check their terms of use and privacy policies to ensure compliance and determine how they may use your information.

    Jurisdiction and applicable law

    The English courts will have non-exclusive jurisdiction over any claim arising from, or related to, a visit to our website. These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.


    We may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we made, as they are binding on you. Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on our website.

    Contacting Us

    If you have any concerns about material which appears on our website, please contact us by emailing [email protected] Thank you for visiting our website.

  • Privacy Policy

    Derbyshire County Council’s Education Data Hub is made up of Data Protection, Data Security, Data Training and Data Management for Education Services.

    We take care to protect the privacy of customers and users and we take our obligations under privacy and data protection law very seriously.

    This privacy notice explains how we use personal information that we collect about you.

    Education Data Hub is a data controller under the Data Protection Act 2018 and the General Data Protection Regulation (GDPR). We have a legal duty to protect any information we collect from you and to prevent any unauthorised access to or use of that information. We do not pass your details to any third party other than as described here or unless you give us permission to do so.

    Please note that this privacy notice only applies to the websites of the service below and not any external websites that we link to:

    If you follow a link to a third party website, the data protection statement on that site should be consulted.

    What information do we collect?

    We collect information from you when you subscribe to our e-newsletter or fill out a form to make an enquiry or booking. We also collect information when you voluntarily complete surveys for us, provide feedback and participate in any events that we run. Website usage information is collected using cookies.

    When do we ask for personal information?
    We ask for personal information on individuals when:

    • Subscribing to our newsletter
    • purchasing our products on behalf an organisation
    • booking on to our training
    • participating in roadshows and other events.

    We ask for contact name, organisation and contact details. We may also ask for the following: medical issues, access arrangements, dietary details and emergency contact details when booking on events. We do this to ensure individual needs can be adequately met.

    Your rights under data protection law

    • Right to Access : You have the right of access to your personal information that we process and details about that processing. 
    • Right to Rectification : You have the right to request that information is corrected if it’s inaccurate. 
    • Right to Erasure (Right to be Forgotten): You have the right to request that your information is removed; depending on the circumstances, we may or may not be obliged to action this request. 
    • Right to Object: You have the right to object to the processing of your information; depending on the circumstances, we may or may not be obliged to action this request.
    • Right to Restriction of Processing : You have the right to request that we restrict the extent of our processing activities; depending on the circumstances, we may or may not be obliged to action this request.
    • Right to Data Portability: You have the right to receive the personal data which you have provided to us in a structured, commonly used and machine readable format suitable for transferring to another controller. 
    • Right to lodge a complaint with a supervisory authority: If you think we have infringed your privacy rights, you can lodge a complaint with the relevant supervisory authority. You can lodge your complaint in particular in the country where your live, your place of work or place where you believe we infringed your right(s). 

    You can exercise your rights be sending an e-mail to [email protected]

    Please state in the subject that your request concerns a privacy matter, and provide a clear description of your requirements. 

    Note: We may need to request additional information to verify your identity before we action your request. 

    What do we use your information for?

    Any of the information we collect from you may be used in the following ways:

    • To process bookings and orders
      Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the service requested.
    • To send periodic emails
      We will only send updates about service news, events or related activities if you have signed up and opted-in to receive e-newsletters from us either via a sign-up sheet at an event, via a link from our websites or a request via social media or email from yourself. We won’t subscribe you to any e-newsletter contact lists if you have simply made an enquiry or booking with the service. If at any time you would like to unsubscribe from receiving future e-newsletters, we include a simple unsubscribe link at the bottom of each one.
    • To improve customer service
      Your information helps us to more effectively respond to your customer service requests and support needs and allows us to improve the products and services we offer to our customers.
    • To enable us to comply with our legal and regulatory obligations

    Your information may be used to verify your identity, including for the prevention and detection of crime, fraud and money laundering 

    Who do we share information with?

    Your information will only be shared with the 3rd parties we require to use to operate this website and to deliver any services that your order from us.

    These are the parties we may share information with: 

    • Spotlight Studios – our website hosting service
    • Microsoft (EU) – Office365 work group suite of tools
    • Google (US) – Anonymous Web statistics analysis 
    • Stripe (EU) – Payment Processor 
    • Booking venues (Various) in order to facilitate access and dietary requirements, anonymously where possible; unless in an emergency when we are required to share personal data with the emergency services.

    If we find a need to do so, we may change the suppliers we work with. In that event, we will update this privacy notice and inform you of the change. 

    We will only disclose your information to other parties in the following limited circumstances: 

    • where we are legally obliged to do so, e.g. to law enforcement and regulatory authorities or in defence of a legal claim
    • where there is a duty to disclose in the public interest 
    • where disclosure is necessary to protect our interest e.g. to prevent or detect crime and fraud 
    • where you give us permission to do so e.g. by providing consent by signing up to specific Education Data Hub Products and Services or via an online application or consent form. 

    We will not share information about you with third parties for marketing or sales purposes.

    Will we keep your data safe?

    Data is kept securely in line with Derbyshire County Council’s Information Governance procedures, the UK General Data Protection Regulation and Data Protection Act 2018.

    How long will we keep personal data for?
    Data will be kept in line with Derbyshire County Council’s Information Governance Document Retention procedures.

    What do we do in the event of a data breach?
    In the event of a data breach (whether accidental or deliberate) we will follow our UK GDPR compliance procedures and report a breach to the relevant supervisory authority within 72 hours of becoming aware of it, where feasible. If the breach is likely to result in a high risk of adversely affecting individuals’ rights and freedoms, we will also inform those individuals without undue delay. Our staff know how to escalate a security incident to the appropriate person within our Service and the County Council to determine whether a breach has occurred.

    Do we use cookies on our websites?

    Yes, cookies are small files that a website or its service provider transfers to your computer’s hard drive through your web browser (if you allow) that enables the website or service provider systems to recognize your browser and capture and remember certain information.

    We use cookies to help us compile aggregate data about website traffic and website interaction so that we can offer better website experiences and tools in the future.

    If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still make bookings over the telephone.

    Find out more about cookies: or

    Google Analytics

    Our websites use Google Analytics, a digital analytics service provided by Google. This helps us to analyse how our visitors use our websites so that we can improve them for future visitors.

    This information is collected from your computer regardless of whether or not you register any data with us or sign up to receive e-newsletters and is not personal to you.

    This includes the following:

    • operating system (e.g. Microsoft Windows 7)
    • browser software (e.g. Google Chrome)
    • your browser’s custom settings (e.g. the presence of a Macromedia Flash plug-in)
    • your IP address (the unique Internet network address of your machine)
    • your geographic location (or that of your Internet service provider)
    • access times (the time spent on our website you have accessed)
    • referring domain (the website you were browsing prior to your visit to our website).

    Google analytics uses cookies. These store non-personally identifiable information.  The information generated by the cookie about your use of the website or app (including your IP address) is transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on digital activity for website and app operators and providing other services relating to digital activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. By using our websites, you consent to the processing of data about you by Google in the manner and for the purposes set out above. To find out more about Google’s privacy policy (which includes Google Analytics) visit:

    Changes to our privacy notice

    We regularly review our privacy notice and will post any changes on this page. This privacy notice was last updated on 17thth May 2021.

    Terms and Conditions

    Please also visit our Terms and Conditions page here establishing the use, disclaimers and limitations of liability governing the use of our website.

    Contacting Us

    If there are any questions regarding this privacy notice you may contact us using the information below:

    Education Data Hub

    Derbyshire County Council
    Room 397 North Block

    County Hall
    DE4 3AG

    [email protected]

  • Accessibility Policy

    This website is run by the Education Data Hub team, part of the Childrens Services ICT department within Derbyshire County Council. We want as many people as possible to be able to use this website.

    We aim for our website to meet the Web Accessibility Initiative (WAI) “Double-A” standard.

    This is the minimum standard for council websites.

    Our site has been designed with accessibility in mind. We also have guidelines to make sure our content meets this standard.

    You can find out more about WAI and the guidelines we follow to try to achieve the “Double-A” rating by visiting the WAI website.

    We monitor our website and make improvements wherever possible. This includes carrying out automatic and manual tests.


    We are aware that some areas of our website don’t meet the standard of accessibility we aim for generally. We are working to try to improve the accessibility standard in these areas.

    If you have any comments about how we can make our website more accessible please let us know by emailing the Education Data Hub team on [email protected]